Hosting and security
Your cloud or ours, and your data kept safe.
We can host MainTrak for you, or you can run it on your own server. Either way, you decide who can see and change what.
Hosting
Your cloud or ours.
Most support systems only run in someone else's cloud. With MainTrak you choose. It's the same product either way.
Hosted by us
We run MainTrak for you. Your team signs in from the browser, and there's no server to look after.
- Nothing to install
- Developed and supported in Australia
Hosted by you
Run MainTrak on your own server or cloud account, so your data stays with you. We send you the install and help you set it up.
- SQL Server or PostgreSQL
- AI on your own network, if you want it
For your IT team
Running it yourself takes one file.
One install file
A single Docker Compose file sets up MainTrak, the customer portal and HTTPS.
SQL Server or PostgreSQL
Use the database you already run. MainTrak updates its own tables when it starts.
Backups that move
Scheduled backups can be restored onto either database, so you're never stuck with one.
AI that stays home
Run AI on your own hardware with Ollama, and job data never leaves your network.
Your data, your rules
Customer records, jobs and files stay on servers you control.
Safe to test
On a test system, email safety mode holds outgoing mail, so customers never get test messages.
Security
Who can see what, and a record of every change.
Two-factor sign-in
Staff and customers can sign in with a code from an authenticator app.
Google or Microsoft sign-in
Staff can sign in with the accounts they already use.
Roles
Six ready-made roles, from Administrator to Read only, or make your own.
Teams
Teams decide who sees which jobs.
Audit trail
Every change to jobs, customers, charges and devices is recorded, with what it was before.
Undo job changes
Changes to a job, or to its notes, can be rolled back.
FAQ
Questions about hosting and security.
Do you host it, or do we?
Either. We can host it for you, so there's nothing to install. Or you can run it on your own server, on SQL Server or PostgreSQL. We send you the install and help you set it up.
How secure is it?
Staff and customers can sign in with two-factor codes, and staff can sign in with Google or Microsoft. Roles decide what each person can do, teams decide who sees which jobs, and every change is recorded.
Can we bring our existing data?
Yes. Import customers, contacts, products, calls and jobs from CSV or Excel. A wizard matches your columns to MainTrak's. You can export your data again at any time.
Can we download MainTrak and try it?
There's no download, but you can try it. We set up a trial with you, hosted by us or on your own server. Setting MainTrak up still takes a few steps, so we'd rather do it with you than leave you with an empty system and a guide.
More of MainTrak
Help desk
Emails, calls and portal requests become jobs, with SLAs, automations and a job sheet that shows everything.
Software monitoring
Your software's errors grouped into issues, with the customers and versions they affect.
Remote support
Connect to a customer's PC from the job, in your browser, encrypted end to end.
Billing
Support plans, licences, quotes and time, billed each month and sent to your accounting system.
Integrations
Your email, phone system, accounts, AI and your own software, connected.
Try MainTrak
See it working on your own support jobs.
Tell us a little about your team and we'll get a trial ready with you.
- We set it up with you, so you're not left with an empty system
- Hosted by us, or on your own server
- We reply by email. No sales calls unless you ask
Rather talk now? Call +61 3 5221 2833 or email sales@acumensystems.com.au.