Billing
Support plans, licences and time, billed for you.
Set up each customer's plans and licences once. MainTrak bills them every month, adds the time from your jobs, and sends the invoices to your accounting system.
A closer look
Quotes and time.
Quotes
Quote it, and the job's ready.
Quote custom work, upgrades or training from your products and labour. Customers accept online, and the quote becomes a job at the quoted prices.
Time tracking
Time on every job, ready to bill.
Start a timer on the job, or add the time later. Each week's timesheet shows what's billable, and the time is ready to charge.
What's in it
Everything else you bill.
Support plans
Bill each customer's plan every month or every year, for as many PCs as they have.
Licences and subscriptions
Sell licences once or rent them monthly. Each one is linked to the PC it's on.
Month end
Check everything that's due, then send it all in one go.
Stops
Put a customer, a plan or a PC on stop. Support sees it on every job and call.
What's owed
Each customer's page shows what's not invoiced, what's overdue and what's due next.
Your accounts
Linked to your accounting, whatever you use.
Xero or MYOB
Built in. Connect once, and invoices and quotes go straight there. Customers are matched to your contacts, and you can see what each one owes.
Your own accounting system
Finalise the month with the invoice numbers from your own system, or export the charges to it. It can also read them through MainTrak's API, and we can build that link with you. It's what we do: our own accounts aren't in Xero or MYOB either.
FAQ
Questions about billing.
Do we need Xero or MYOB?
No. If you use them, they're built in and invoices go straight there. If you use something else, finalise the month's charges with the invoice numbers from your own system, or export the charges to it. Your system can also read them through MainTrak's API, and we can build that link with you. We use our own accounting system ourselves.
How much does it cost?
It depends on the size of your team and whether we host it or you do. Tell us about your team and we'll send you a price.
Can we bring our existing data?
Yes. Import customers, contacts, products, calls and jobs from CSV or Excel. A wizard matches your columns to MainTrak's. You can export your data again at any time.
More of MainTrak
Help desk
Emails, calls and portal requests become jobs, with SLAs, automations and a job sheet that shows everything.
Software monitoring
Your software's errors grouped into issues, with the customers and versions they affect.
Remote support
Connect to a customer's PC from the job, in your browser, encrypted end to end.
Integrations
Your email, phone system, accounts, AI and your own software, connected.
Hosting and security
Hosted by us or on your own server, with two-factor sign-in, roles and an audit trail.
Try MainTrak
See it working on your own support jobs.
Tell us a little about your team and we'll get a trial ready with you.
- We set it up with you, so you're not left with an empty system
- Hosted by us, or on your own server
- We reply by email. No sales calls unless you ask
Rather talk now? Call +61 3 5221 2833 or email sales@acumensystems.com.au.